Trouble signing in?
Quick answers for getting into Group Home + Home Care Cash Flow. Most issues are solved by the magic link: on the sign-in page, enter the email you paid with and we email you a one-click way in.
›I just bought — how do I get in?
Check the inbox you used at checkout. Within a few minutes of your purchase you'll get an email with your personal access link — click it and it walks you through setting up your account. After that, you sign in here anytime with that same email.
›Which email do I log in with?
Always the email you paid withat checkout — it's the one your purchase receipt went to. A different email won't know who you are.
›I never got the welcome email.
- Check Spam/Promotions and search your inbox for our name.
- Give it up to 10–15 minutes after payment.
- Still nothing? Go to the sign-in page, enter your purchase email, and use the magic link option — a fresh link is sent instantly.
- If that never arrives, you may have bought under a different address — contact us (below) and we'll find it.
›What's a magic link?
A one-click sign-in sent to your email — no password needed. It's single-use and expires quickly, so click it soon after it arrives, and always use the newest one if you requested several.
›It says “incorrect password” but I never set one.
That usually means your account was created by a sign-in link before setup finished. Don't guess passwords — use the magic linkoption instead, or contact us and we'll reset your access in a couple of minutes.
›It says an account with this email already exists.
You're not locked out — the account exists and is just waiting for the right sign-in. Use the magic linkoption with your purchase email instead of creating a new account. If it keeps looping, contact us — it's a two-minute fix on our end.
›“Redirected too many times” or the page keeps reloading.
- Close all tabs from this site, then clear cookies for it (or use a private/incognito window).
- Request a fresh magic link and use that one.
- Still looping? Contact us — we can fix your account link-up directly.
›I bought a conference ticket — same login?
Yes. Sign in with your purchase email and you'll see your event page — ticket with QR code for check-in, schedule, venue and maps, hotels, and travel help. Program members also see their lessons and community.
›I paid, but something says I don't have access.
Some areas unlock in order — for example after your agreement is signed or your first payment settles. If something should be open and isn't, contact us with your purchase email; we can see exactly where you are and unlock what's missing.
›I'm on a payment plan — does a missed payment lock me out?
Your saved card is charged automatically on schedule. If a charge fails we'll reach out to update your card — handle it promptly to keep uninterrupted access.
›Someone else paid for my seat (guest pass).
Your seat is under your name and email — whatever the buyer entered for you. Use the magic link option with your email; not sure which was entered? Ask the person who bought your pass, or contact us.
›Can I use my phone?
Yes — any modern browser works, phone or computer. If something looks off, try Chrome or Safari directly (not the built-in browser inside apps like Facebook).
Still stuck?
Reply to any email we've sent you (your purchase receipt works) with your name, the email you paid with, and a screenshot of what you're seeing — that goes straight to our team and we'll get you in fast.