Trouble signing in?
Quick answers for getting into Group Home + Home Care Cash Flow. Most issues are solved by the magic link: on the sign-in page, enter the email you paid with and we email you a one-click way in.
›I just bought. How do I get in?
Check the inbox you used at checkout. Within a few minutes of your purchase you'll get an email with your personal access link, click it and it walks you through setting up your account. After that, you sign in here anytime with that same email.
›Which email do I log in with?
Always the email you paid withat checkout: it's the one your purchase receipt went to. A different email won't know who you are.
›I never got the welcome email.
- Check Spam/Promotions and search your inbox for our name.
- Give it up to 10–15 minutes after payment.
- Still nothing? Go to the sign-in page, enter your purchase email, and use the magic link option: a fresh link is sent instantly.
- If that never arrives, you may have bought under a different address. Contact us (below) and we'll find it.
›What's a magic link?
A one-click sign-in sent to your email, no password needed. It's single-use and expires quickly, so click it soon after it arrives, and always use the newest one if you requested several.
›It says “incorrect password” but I never set one.
That usually means your account was created by a sign-in link before setup finished. Don't guess passwords, use the magic linkoption instead, or contact us and we'll reset your access in a couple of minutes.
›It says an account with this email already exists.
You're not locked out. The account exists and is just waiting for the right sign-in. Use the magic linkoption with your purchase email instead of creating a new account. If it keeps looping, contact us: it's a two-minute fix on our end.
›“Redirected too many times” or the page keeps reloading.
- Close all tabs from this site, then clear cookies for it (or use a private/incognito window).
- Request a fresh magic link and use that one.
- Still looping? Contact us. We can fix your account link-up directly.
›I bought a conference ticket. Same login?
Yes. Sign in with your purchase email and you'll see your event page: ticket with QR code for check-in, schedule, venue and maps, hotels, and travel help. Program members also see their lessons and community.
›I paid, but something says I don't have access.
Some areas unlock in order, for example after your agreement is signed or your first payment settles. If something should be open and isn't, contact us with your purchase email; we can see exactly where you are and unlock what's missing.
›I'm on a payment plan. Does a missed payment lock me out?
Your saved card is charged automatically on schedule. If a charge fails we'll reach out to update your card. Handle it promptly to keep uninterrupted access.
›Someone else paid for my seat (guest pass).
Your seat is under your name and email, whatever the buyer entered for you. Use the magic link option with your email; not sure which was entered? Ask the person who bought your pass, or contact us.
›Can I use my phone?
Yes, any modern browser works, phone or computer. If something looks off, try Chrome or Safari directly (not the built-in browser inside apps like Facebook).
Still stuck?
Reply to any email we've sent you (your purchase receipt works) with your name, the email you paid with, and a screenshot of what you're seeing. That goes straight to our team and we'll get you in fast.